Dorchester Shopping Trip RescueThursday, November 12th, 2009
The BID’s very own Phil Gordon came to the rescue of one couple who had a nightmare experience on a recent trip to Dorchester.
Phil treated Pam and David Rogers to a VIP tour of the town after they wrote and email of complaint about their recent bad experience of the county town.
It was the first time that the couple had ventured to the town after living in Shipham in North Somerset for 25 years.
But they turned around and visited Sherborne instead because they couldn’t find anywhere to park on market day.
Mrs Rogers said:
“We came in on the A37 and saw signs for the park and ride but they soon disappeared and we couldn’t find it.
“We tried two short stay car parks where people were queuing and were told by a car parking attendant that all the long stay spaces had gone too.
“So we pulled the plug on the day.”
Once back at home, Mr Rogers fired off an email to the Tourist Information Centre about his disastrous day in Dorchester.
Stepping in to make sure the Rogers’ weren’t put off entirely, Phil arranged a day designed to change the couple’s mind.
“It was awful to hear that someone had come to this place and hadn’t got as far as parking. I wanted to give them an enjoyable taster day of all Dorchester has to offer.” said Phil.
“Anyone who comes here is the best sales force the town has.”
The couple said they never expected to get such a friendly service from the town.
“It was like winning a competition,” Mr Rogers said.
Mrs Rogers said:
“All we expected from the email was an apology. To take the time and trouble to invite us here for the day to do all this was very pleasing.”
We hope Mr & Mrs Rogers will now have Dorchester firmly on their list of great places to visit and hope they will come back and see us again soon.
Full story – Dorset Echo